Shipping policy

Shipping Policy

RONA COUTURE
Last updated: October 10, 2026

At RONA COUTURE, each garment is thoughtfully made to order with careful attention to craftsmanship, quality, and detail. We are committed to providing a transparent and reliable delivery experience.

1. Production and Preparation

Each garment requires approximately 7 business days for production, excluding weekends and applicable public holidays, followed by approximately 1 additional business day for professional dry cleaning and final preparation.

Production begins once the order specifications have been approved and any required payment has been received.

These timeframes are estimates and may vary depending on garment complexity, material availability, or unforeseen circumstances.

2. Standard International Shipping

RONA COUTURE currently ships from Kuwait to the United States.

Standard international shipping generally takes 7–10 calendar days after dispatch, including weekends, and may arrive sooner.

The standard shipping fee is included in the customer’s confirmed quotation. No additional standard shipping charge is required for the agreed delivery destination.

All delivery estimates are subject to carrier operations, customs processing, and other circumstances beyond our reasonable control. Delivery estimates are not guarantees.

3. Expedited International Shipping

Customers who require faster delivery may request expedited shipping.

Expedited international shipping generally takes 3–4 business days after dispatch, excluding weekends and applicable public holidays, and may arrive sooner depending on the carrier and destination.

Expedited Shipping Charges

RONA COUTURE covers the cost equivalent to our standard international shipping service. The customer is responsible only for the additional difference between the standard shipping fee and the expedited shipping fee.

For example, if standard shipping costs $80 and expedited shipping costs $120, RONA COUTURE covers $80 and the customer pays the additional $40.

The additional expedited shipping charge will be communicated and agreed upon before the service is arranged.

Expedited shipping does not guarantee a specific delivery date.

4. Customs Duties, VAT, and Import Taxes

All international shipments may be subject to customs duties, import taxes, VAT where applicable, and other government-imposed fees.

These charges are not included in the garment price or standard shipping fee unless expressly stated otherwise in writing.

The customer is responsible for paying any applicable import duties, taxes, customs clearance fees, or other government charges imposed by the destination country. Where applicable, an estimate of these charges will be disclosed or communicated before purchase.

If a shipment is held by customs pending payment, the customer must arrange payment through the authorized carrier or customs authority to allow the shipment to proceed.

RONA COUTURE is not responsible for customs clearance delays caused by unpaid charges. Any consequences of unpaid customs charges, including storage, return, or disposal, will be handled according to applicable law and the carrier’s terms. We will assist with available shipment information where reasonably possible.

5. Shipping Confirmation and Tracking

Once an order has been dispatched, customers will receive shipping confirmation and tracking information where available. Customers may use this information to monitor the progress of their delivery.

6. Shipping Address Accuracy

Customers must provide complete and accurate shipping information when confirming their order.

Please notify us immediately if an address correction is required. Address changes after dispatch may not be possible and may incur additional carrier charges.

7. Delays, Lost Packages, and Damaged Shipments

While we make every effort to meet estimated delivery timeframes, international shipments may be delayed by customs inspections, carrier disruptions, weather events, public holidays, or other unforeseen circumstances beyond our reasonable control.

If your shipment is delayed, lost, damaged in transit, or incorrectly delivered, please contact RONA COUTURE so that we can investigate with the carrier and work toward an appropriate resolution.

This policy does not affect any mandatory consumer rights or remedies available to you under applicable law.

8. Contact Information

For shipping questions or assistance with your order:

Email: ronacouture@hotmail.com

WhatsApp: +965 66886109 or +965 69966955

RONA COUTURE
Website: ronacouture.co
Location: Kuwait