Refund policy
Return & Refund Policy
RONA COUTURE
Last updated: October 10, 2026
At RONA COUTURE, every garment is individually made to order with care, precision, and attention to detail. To ensure transparency and customer satisfaction, we follow a detailed quality-control and approval process before shipping.
1. Made-to-Order Policy
All RONA COUTURE garments are made to order according to the customer’s approved design, measurements, fabric, color, and customization requirements.
Due to the personalized nature of our garments, we do not accept discretionary returns, exchanges, or refunds for correctly produced garments that conform to the approved order specifications.
This includes requests based solely on a change of mind, personal preference, or a change in event plans.
This policy does not affect any rights or remedies guaranteed by applicable consumer protection laws.
2. Order Cancellation
Customers may request cancellation within 24 hours of order confirmation, provided production has not started.
Eligible cancellations will receive a refund of the amount paid for the canceled order.
Once production has begun, discretionary cancellation requests may be declined due to the personalized nature of the garment and the materials and labor committed to production.
Any legally required cancellation or refund rights remain unaffected.
3. Measurements and Design Confirmation
Before production begins, customers are required to review and approve their measurements and garment specifications.
These specifications may include garment length, chest, waist, hips, shoulders, sleeves, fabric, color, embellishments, and other agreed design details.
Customers are responsible for the accuracy of measurements they supply.
RONA COUTURE is responsible for producing the garment according to the agreed specifications and applicable quality standards.
4. Production Documentation
Throughout production, RONA COUTURE may provide photographs or videos documenting the garment’s progress.
Updates may be shared through WhatsApp, Instagram, Facebook, TikTok, or another communication channel agreed upon with the customer.
These updates are intended to maintain transparency and allow customers to review relevant details during production.
5. Final Video Inspection and Customer Approval
Before dispatch, RONA COUTURE will provide a detailed video inspection or arrange a live video call showing the completed garment.
The inspection will cover relevant details, including:
- Front and back design
- Fabric, color, and embellishments
- Stitching and finishing
- Sleeves, neckline, and other design features
- Garment measurements demonstrated using a measuring tape
- Overall visible garment condition
Customers will be asked to review the completed garment and provide written approval before shipping.
Written approval confirms that the customer has reviewed the visible details and demonstrated measurements and authorizes dispatch.
Following approval, discretionary changes, cancellations, returns, or refunds may be declined.
Final approval does not waive statutory rights relating to defects, incorrect workmanship, undisclosed damage, or failure to meet the agreed specifications.
6. Incorrect Customer-Supplied Measurements
Where a garment has been correctly manufactured according to the measurements supplied and approved by the customer, RONA COUTURE does not offer discretionary refunds or exchanges solely because the customer later requests a different fit.
However, if RONA COUTURE produces a garment that materially differs from the approved measurements, we will review the matter and provide an appropriate remedy.
7. Damaged, Defective, or Incorrect Garments
If a garment arrives damaged, defective, incorrectly manufactured, or materially different from the confirmed specifications, customers should contact us promptly.
Please provide the order reference, a description of the concern, and photographs or videos where reasonably available.
RONA COUTURE will review the matter using the approved specifications, production documentation, final inspection records, and information provided by the customer.
Depending on the circumstances and applicable law, appropriate remedies may include repair, alteration, replacement at no additional cost, a partial refund agreed with the customer, or a full refund.
Customers will not be required to accept a replacement or partial refund where applicable law entitles them to a different remedy.
8. Shipping Damage
If a garment arrives damaged during international transportation, please contact us promptly and retain the packaging where possible.
RONA COUTURE will assist in investigating the damage with the shipping provider and arranging an appropriate resolution.
Any rights or remedies available under applicable law remain unaffected.
9. Return Arrangements
Please contact RONA COUTURE before returning a garment so that we can provide appropriate instructions.
Where a return is necessary because of a defect, incorrect item, or another issue for which RONA COUTURE is legally responsible, return shipping costs will be handled in accordance with applicable law.
10. Refund Processing
Approved refunds will generally be issued through the original payment method where practicable.
Refund processing times may vary depending on the payment provider and financial institution, subject to applicable legal requirements.
11. Contact Information
For cancellation, return, refund, or order-related concerns:
Email: ronacouture@hotmail.com
WhatsApp: +965 66886109 or +965 69966955